Exchange Policy

At SNUG24, every product goes through strict quality checks before dispatch. However, if you receive a product with a manufacturing defect, we're here to help.

Eligibility for Exchange

We offer exchanges only for products with verified manufacturing defects. We do not offer refunds.

How to Request an Exchange

  1. Record an unboxing video while opening your package. The video must clearly show:
    • The package before opening.
    • The unboxing process without any cuts or edits.
    • The defect in the product.
  2. Email the video along with your order number to support@snug24.com.
  3. Our support team will review your request and verify whether the defect is covered under our exchange policy.
  4. If your request is approved, we will arrange an exchange for the eligible product.

Important Notes

  • Exchange requests without a complete, uninterrupted unboxing video cannot be processed.
  • Products damaged due to misuse, improper handling, washing, or normal wear and tear are not eligible for exchange.
  • The final decision regarding eligibility for exchange rests with the SNUG24 support team after verification.
  • Special discount or promotional offer purchases are not eligible for return or exchange unless the product has a verified manufacturing defect.